top of page
  • Anderson & Associates

An Introduction to Consumer Arbitration: Navigating the Path to Efficient Dispute Resolution

Consumer arbitration is a form of dispute resolution in which parties agree to submit their disagreements to a neutral third party, known as an arbitrator or arbitration panel. This process provides an alternative to traditional courtroom litigation, offering a more streamlined and cost-effective way to resolve disputes. Consumer arbitration can cover a wide range of issues, including product defects, service disputes, contract disagreements, and more.

In recent years, there has been a growing trend of businesses requiring consumers to agree to arbitration as a condition of doing business. This is often done through a clause in a contract or terms of service agreement. Some critics argue that arbitration clauses can limit consumers' rights, particularly in cases where they are unaware of the arbitration provision. Additionally, the lack of appeal options can raise concerns about the finality of arbitration awards. While arbitration can have some advantages for consumers, it is important to be aware of the potential risks before agreeing to it.

Benefits of Consumer Arbitration

  • Speed and Efficiency: One of the most significant advantages of consumer arbitration is its speed. Unlike court proceedings, which can be prolonged due to overloaded dockets, arbitration timelines are often more predictable, allowing for quicker resolutions.

  • Cost-Effectiveness: Litigation expenses, including attorney fees and court costs, can quickly escalate. In contrast, consumer arbitration tends to be less costly, making it an attractive option for both parties, especially consumers seeking resolution without the financial burden. Consumers are only required to pay around $200 to $250 arbitration fees. The rest of the arbitration fees will be paid by the responding merchandiser.

  • Expertise and Neutrality: Arbitrators are often chosen based on their expertise in the relevant industry or legal area. Their specialized knowledge can lead to more informed decisions, while their neutrality ensures impartiality throughout the process.

  • Confidentiality: Arbitration proceedings are typically confidential, offering a level of privacy that is not always achievable in public court cases. This can be especially valuable for businesses looking to protect their reputation.

  • Flexibility in Procedure: Parties can often tailor the arbitration process to suit their needs, allowing for more control over the proceedings, evidence presentation, and other procedural aspects.

Risks of Consumer Arbitration

There are also some risks associated with consumer arbitration, including:

  • Waiver of Rights: By agreeing to arbitration, consumers may waive certain rights that they would have if they went to court. For example, consumers may waive their right to a jury trial or their right to appeal an arbitrator's decision.

  • Unfair Arbitrators: Arbitrators are not always impartial. In some cases, arbitrators may be biased in favor of the business that they are arbitrating for.

  • Limited Discovery: In arbitration, consumers may have limited access to discovery, which is the process of gathering evidence from the other party. This can make it difficult for consumers to prove their case.

The Consumer Arbitration Process

The consumer arbitration process typically begins with the consumer filing a complaint with the arbitration organization. The business then has an opportunity to respond to the complaint. Once both parties have filed their submissions, the arbitrator will schedule a hearing. At the hearing, both parties will have an opportunity to present evidence and witnesses. The arbitrator will then issue a decision, which is binding on both parties.


Consumer arbitration has become a vital component of modern dispute resolution, offering a swift and cost-effective alternative to traditional litigation. Its benefits, including speed, efficiency, and flexibility, make it an attractive option for both consumers and businesses. However, as with any legal process, careful consideration and awareness of potential pitfalls are crucial when deciding whether to include arbitration clauses in contracts or pursue arbitration proceedings. A well-informed approach will ensure that parties can navigate the path of consumer arbitration with confidence, achieving resolutions that are fair and efficient.

Author: Wei-An Wang is an associate at Anderson and Associates Law, P.C. She focuses her practice on business and corporate transactions and general corporate and civil litigation. She is awarded "Rising Star" in the practice area of Business & Corporate by Superlawyers in 2022.


bottom of page